Refund and returns policy

You have 30 days after receiving your item to request a return if you change your mind. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or for any returns-related queries, you can contact us at [email protected].

If your return request is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately at [email protected] if the item is defective or damaged, so that we can evaluate the issue and make it right.

Refunds for returns

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 working days have passed since we've approved your return, please contact us at [email protected].

90-day money-back guarantee

As stated in the product information sheet and our FAQ section, it may take a few months of consistent use before you see significant change in your nails as they grow out, regardless of any immediate or short-term benefit you can expect as the nails are hydrated and conditioned. This all depends on the individual using the product and the nature and severity of the toenail damage. Remember that Nail ER+ is not an antifungal product.

We recommend that you persevere with daily (in the evenings) product application for at least three months, but if you're unhappy with the results after that, please just contact us at [email protected] referencing your original order number and with a brief explanation of the issue. We can potentially provide further support and tips for restoring your nails, but if you return the product to us, we can also initiate a refund.